Privacy Policy

In the course of operating our self-storage facility, we may collect personal information that you voluntarily provide to us. This information may include your name, identity or passport number where required, residential or business address, email address, telephone number, payment information, emergency contact details and any other information necessary to provide our services.

When you visit our website, certain technical information such as your IP address, browser type, device information and website usage data may also be collected automatically through cookies and analytics tools.

If you visit our premises, CCTV cameras may capture your image for the purposes of maintaining a safe and secure environment for our customers, employees and property.

Personal information is collected directly from you whenever you submit an enquiry through our website, request a quotation, contact us by telephone, email or WhatsApp, visit our facility, complete a storage agreement or communicate with us regarding our services.

Where permitted by law, we may also receive information from trusted third parties such as payment providers, insurers, credit bureaus or professional service providers where this is necessary to provide our services or comply with legal obligations.

We use your personal information solely for legitimate business purposes related to the operation of our self-storage facility. This includes preparing quotations, entering into rental agreements, managing customer accounts, processing payments, communicating with you regarding your storage unit, responding to enquiries, providing customer support and improving the quality of our services.

Your information may also be used to protect our business and customers against fraud, theft and unlawful activity, to maintain the security of our premises, to comply with applicable legislation and to enforce our contractual rights where necessary.

Where you have provided your consent, we may also use your contact details to send you information about promotions, special offers or new services. You may opt out of receiving marketing communications at any time.

Our website uses cookies and similar technologies to improve your browsing experience and better understand how visitors use our website. Cookies allow us to analyse website traffic, monitor performance and improve website functionality.

Most web browsers allow you to refuse or delete cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of our website.

Storage on 8 Cabernet does not sell, rent or trade your personal information to third parties.

We may share your information with carefully selected service providers who assist us in delivering our services, including payment processors, information technology providers, accountants, insurers, legal advisors and debt recovery agencies where applicable. These service providers are contractually required to keep your information confidential and to use it only for the purposes for which it has been provided.

We may also disclose personal information where required to do so by law, where requested by law enforcement authorities, or where disclosure is necessary to protect our legal rights, property or the safety of our customers or the public.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to personal information is limited to authorised personnel who require the information to perform their duties and who are bound by confidentiality obligations.

Although we strive to protect your information using industry-accepted security practices, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your personal information is retained only for as long as it is necessary to fulfil the purposes for which it was collected or to comply with legal, accounting or regulatory requirements. Once information is no longer required, it will be securely deleted, destroyed or anonymised in accordance with applicable legislation.

Under POPIA, you have the right to request access to the personal information we hold about you, request that incorrect or outdated information be corrected, request the deletion of personal information where legally permissible, object to certain forms of processing and withdraw consent where processing is based on your consent.

You also have the right to lodge a complaint with the Information Regulator of South
Africa if you believe your personal information has been processed unlawfully.

Our website may contain links to external websites operated by third parties. These websites have their own privacy practices and policies. Storage on 8 Cabernet accepts no responsibility for the privacy practices or content of third-party websites, and we encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations. Any updates will be published on this page together with the revised effective date. Continued use of our website or services following any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or wish to exercise any of your rights relating to your personal information, please contact us.

Storage on 8 Cabernet
8 Cabernet Road, Saxenburg Park 1, Rustdal, 7580
Email: admin@storageoncabernet.co.za
Telephone: 076 541 3230

If you are not satisfied with how your personal information has been handled, you may lodge a complaint with the Information Regulator of South Africa in accordance with the provisions of the Protection of Personal Information Act.